Director of Experience

Full-time

The Director of Experience plays a pivotal role in crafting an environment that fosters connection and growth within our diverse community. By leading innovative programming, engaging marketing strategies, and dynamic creative expression, this position ensures that every service and event resonates with our mission: "Life is Better Together." Through a combination of strategic oversight and a passion for excellence, the Director of Experience shapes the unique identity of each location while maintaining a unified vision that draws people into a transformative journey. Collaborating closely with teams at North Richmond, South Richmond, DMV, Charlotte, and our online community, the Director cultivates an inclusive atmosphere where everyone feels valued and empowered to thrive.

Applicants must reside in or be willing to relocate to the Richmond, Virginia area to fulfill the responsibilities of this role effectively.

Key Responsibilities:

  • Experience Design & Execution – Lead the development of engaging and meaningful worship experiences, events, and gatherings that align with The Life Church’s mission: "Life is Better Together."

  • Strategic Oversight & Vision – Shape and maintain a unified vision across all locations (North Richmond, South Richmond, DMV, Charlotte, and online) while allowing for unique expressions tailored to each community.

  • Innovative Programming & Engagement – Develop and implement creative initiatives that foster deeper connections, spiritual growth, and a sense of belonging.

  • Marketing & Brand Alignment – Oversee messaging, campaigns, and promotional efforts to ensure a consistent and compelling representation of The Life Church’s values and mission.

  • Collaboration & Leadership – Work closely with campus pastors, ministry leaders, and creative teams to ensure seamless execution of services and events.

  • Community Building & Inclusion – Cultivate an environment where all individuals feel welcomed, valued, and encouraged to participate in the life of the church.

  • Volunteer & Team Development – Recruit, train, and empower volunteers and staff to create excellent guest experiences and foster a culture of hospitality.

  • Data & Feedback Integration – Analyze engagement metrics, surveys, and community feedback to refine strategies and improve experiences.

  • Cultural Awareness & Relevance – Stay ahead of trends in church engagement, digital outreach, and creative storytelling to ensure fresh and impactful experiences.

  • Event Production & Logistics – Oversee planning, coordination, and execution of major events, ensuring alignment with the church’s overall strategy and goals.

Qualifications:

  • Proven Leadership Experience – 3-5 years in experience design, ministry leadership, creative direction, or a related role.

  • Strategic & Visionary Thinking – Ability to develop and execute a long-term vision for immersive and impactful church experiences.

  • Strong Communication & Interpersonal Skills – Excellent ability to inspire teams, collaborate effectively, and engage with diverse audiences.

  • Marketing & Brand Development Expertise – Experience with branding, storytelling, and outreach strategies that enhance engagement.

  • Creativity & Innovation – Passion for developing fresh, relevant, and meaningful ways to connect people to the church’s mission.

  • Project & Event Management Skills – Ability to oversee multiple projects, meet deadlines, and manage logistics for large-scale events.

  • Technological Proficiency – Familiarity with digital engagement tools, social media, audiovisual production, and church management systems.

  • Team Development & Mentorship – Experience in training, equipping, and leading staff and volunteers to execute high-quality experiences.

  • Data-Driven & Adaptable Approach – Ability to interpret analytics, adjust strategies based on insights, and stay responsive to community needs.

  • Faith-Driven & Mission-Aligned – A deep understanding of and commitment to The Life Church’s vision and values.

Submit your application today to receive the full job description and learn how you can help us lead others to a better life through faith.